Jira Schulungen
Duration: 1 day
Price per participant: 560 €
At least 2 participants
Training Goal
After this seminar you will be able to operate and use Jira. You know how to organize projects and processes with Jira and can successfully use Jira in your daily work.
Description
Jira supports companies in project management, collaboration and product development.
Jira Core is the basis for central process and task management in the company.
Jira Service Desk optimizes your helpdesk and customer service.
You use Jira Software to set up and implement software projects.
After attending the seminar, you will know how to deal with tickets, orientate yourself in Jira and analyze projects.
Who should attend
The training is aimed at teams in general, project managers and portfolio managers who want to use and use Jira correctly and successfully in the company.
agenda
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Introduction & Concept
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projects
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handling tickets
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understand workflows
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Search in Jira
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Use kanban and scrum boards correctly
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Customize dashboards
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Jira on Confluence
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if necessary time recording
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possibly additional apps
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desired topics
The training includes exercises for learning and experimenting.
Jira For User
Duration: 2 Days
Price: 980,- € / person
Prerequisites
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Experience in the use of Jira
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basic knowledge of workflows, issue types and projects
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ideally the Jira for Users course
Goal
After this training you know the possibilities of JIRA and can manage projects. You know how
to organize projects and tasks and can map and execute your business processes with JIRA.
Description
JIRA supports companies in project management, collaboration and product development.
JIRA Core is the basis for central process and task management in the company.
JIRA Service Desk optimizes your help desk and customer service.
You use JIRA software to set up and execute software projects.
After attending the seminar, you will know how to use JIRA optimally as a project administrator when organizing projects.
Who should attent?
This seminar is aimed at project administrators who want to successfully configure and manage JIRA
configure, manage and support JIRA projects in the company.
Agenda
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Introduction & Overview
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Projects in general
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Permissions in JIRA
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Users and groups
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Project roles
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Global permissions
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Project configuration in JIRA
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Task types
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Schemes in general
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Workflows
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Screens & Fields
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Authorization Schema
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Notification Schemes
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Components
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Configuration of boards
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Apps in Jira
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Desired topics
Jira for project administrators
Dauer: 1 Tag
Voraussetzungen
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Erfahrung in der Anwendung von Jira
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Basiskenntnisse über Workflows, Issue Types und Projekte
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idealerweise den Kurs Jira für Anwender
Schulungsziel
In diesem Training lernen Sie Jira Service Management (ehemals Jira Service Desk) optimal für Ihre Kunden und Agenten zu konfigurieren.
Sie wissen, wie Sie die Kanäle in JSM einrichten und optimal nutzen.
Beschreibung
Stellen Sie Service und Support ohne die Kosten und die Komplexität traditioneller Ticketsysteme kundenfreundlich bereit. Mit der kodierungsfreien Einrichtung und Konfiguration von Jira Service Management versorgen Sie Ihre Kunden mit allen nötigen Wissen und schneller Unterstützung.
Agenda
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Einführung
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Projekte
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Kundenportal
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Backend
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Kundenverwaltung
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Workflows im JSM
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Queue Management
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SLA's konfigurieren
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Confluence als Knowledge Base
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JQL im JSM
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Automation in JSM
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Reports
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Wunschthemen
Die Schulung beinhaltet Übungsaufgaben zum Lernen und Experimentieren.