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Yes, scheduled reminders can be set in Jira. Without addons! And yes, you need an addon for time-based ticket control.

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So how does the scheduled reminder work natively?

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You need 2 things: one  Filter and a filled date field such as due date.

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We apply the following filter to open tickets in the "myProject" project with filled in due dates:

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project=myProject AND due <= 16h and resolution is EMPTY

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This will show all tickets that have a due date in the next 16 hours or are already overdue.

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You can subscribe to filters ;  With the function, an email with the filter results is automatically sent at a selected interval - that's exactly the function we need!

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Here we set that, for example, an email is sent every morning at 8:00 a.m. to the recipient with the filter results of our filter mentioned above.

viola  - we only get notifications every morning about tickets that are due today or tickets that are already overdue.

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This function can also be implemented with your own date fields such as "Reminder" or "Project end" etc.

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Questions? - info@stephan-hannach.de !